All Systems Operational
Uptime over the past 90 days. View historical uptime.
Production Operational
90 days ago
100.0 % uptime
Today
Bank Deposits Operational
90 days ago
100.0 % uptime
Today
Bank Withdrawals Operational
90 days ago
100.0 % uptime
Today
Crypto Deposits Operational
90 days ago
100.0 % uptime
Today
Crypto Withdrawals Operational
90 days ago
100.0 % uptime
Today
Merchant API Operational
90 days ago
100.0 % uptime
Today
Exchange Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sandbox Degraded Performance: TRX and USDT TRC20 Address Creation
Resolved - The issue has been resolved.
Sep 6, 08:20 UTC
Identified - We have identified the root cause of an intermittent issue affecting address creation on the Tron network.

The following currencies are impacted in the Sandbox environment:

- TRX
- USDT TRC20

Sandbox users may experience difficulties creating new Tron addresses at this time.

We will provide further updates on this page.
Sep 5, 12:14 UTC
Sep 5, 2024
Sandbox Scheduled Maintenance - Exchange Services, Invoices, Payouts
Completed - The scheduled maintenance has been completed.
Sep 5, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:00 UTC
Scheduled - During the upcoming scheduled maintenance, the following platform UI functionality will be unavailable:

- Exchange
- Rates

In addition, API requests to the following Sandbox Merchant API endpoints will be impacted:

- GET /api/public/v1/exchange/rate
- POST /api/public/v1/exchange/quotes
- POST /api/public/v1/invoices (if currency conversion is involved)
- POST /api/public/v1/payouts (if currency conversion is involved)

We recommend that merchants dependent on the above services temporarily pause the relevant parts of their system during the scheduled maintenance.
Sep 2, 13:31 UTC
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024
Production Scheduled Maintenance - Exchange Services, Invoices, Payouts
Completed - The scheduled maintenance has been completed.
Sep 1, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 UTC
Scheduled - During the upcoming scheduled maintenance, the following platform UI functionality will be unavailable:

- Exchange
- Rates

In addition, API requests to the following Merchant API endpoints will be impacted:

- GET /api/public/v1/exchange/rate
- POST /api/public/v1/exchange/quotes
- POST /api/public/v1/invoices (if currency conversion is involved)
- POST /api/public/v1/payouts (if currency conversion is involved)

We recommend that merchants dependent on the above services temporarily pause the relevant parts of their system during the scheduled maintenance.
Aug 29, 17:24 UTC
Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Sandbox Scheduled Maintenance - Exchange Services, Invoices, Payouts
Completed - The scheduled maintenance has been completed.
Aug 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 11:00 UTC
Scheduled - During the upcoming scheduled maintenance, the following platform UI functionality will be unavailable:

- Exchange
- Rates

In addition, API requests to the following Merchant API endpoints will be impacted:

- GET /api/public/v1/exchange/rate
- POST /api/public/v1/exchange/quotes
- POST /api/public/v1/invoices (if currency conversion is involved)
- POST /api/public/v1/payouts (if currency conversion is involved)

We recommend that merchants dependent on the above services temporarily pause the relevant parts of their system during the scheduled maintenance.
Aug 28, 17:10 UTC
Aug 28, 2024

No incidents reported.

Aug 27, 2024
Degraded Performance in Processing Crypto Deposits
Resolved - The issue has been resolved, and the small number of affected blockchain transactions have been caught up and synced properly. Crypto deposits are processing as normal.
Aug 27, 17:01 UTC
Identified - We are currently experiencing delays in processing USDT TRC20 deposits due to degraded performance. The issue has been traced to a third-party provider, and our team is actively working to resolve it. We will share an estimated resolution time as soon as it becomes available. Rest assured, once the issue is resolved, our platform will promptly process all pending blockchain transactions.
Aug 27, 15:58 UTC
Aug 26, 2024

No incidents reported.

Aug 25, 2024
Scheduled Production Maintenance - Exchange Services, Invoices, Payouts
Completed - The scheduled maintenance has been completed.
Aug 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 UTC
Scheduled - During the upcoming scheduled maintenance, the following platform UI functionality will be unavailable:

- Exchange
- Rates

In addition, API requests to the following Merchant API endpoints will be impacted:

- GET /api/public/v1/exchange/rate
- POST /api/public/v1/exchange/quotes
- POST /api/public/v1/invoices (if currency conversion is involved)
- POST /api/public/v1/payouts (if currency conversion is involved)

We recommend that merchants dependent on the above services temporarily pause the relevant parts of their system during the scheduled maintenance.
Aug 22, 14:17 UTC
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